Communication was decent but closer to closing communication was terrible
Response from Veterans United
Hi Jacob,
Thanks for sharing your feedback. I’m really sorry to hear that the communication dropped off as you got closer to closing. Buying a home is a big deal, and staying in the loop every step of the way should always be part of the experience.
My team would love to dig into what happened here and see how we can do better in the future. When you have a chance, can you reach out to us directly? You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
Never hit a snag, never wasn't informed, this is the way to get a mortgage.
Great team to worked with . They helped close my house quickly
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
This was a challenging process for my husband and I. This was a new experience for the both of us, and we had a great team to work with. Thank you!
All and all I would do it again…
Veteran United helps even before anyone starts the first step of obtaining and buying your home. Once the process begins it’s just a matter of time before you get your home.
Dealing with your Company was a very pleasure experience
Our VU team was awesome- beyond the outstanding rating of 10. Rob Dycus and Erin Craig were both quick to respond to our questions and kept us informed regarding the loan process and on what was needed during each step along the way. Rob especially exceeded our expectations. He was extremely knowledgeable and easy to work with.
Thanks for all the hard work! I really appreciated all the effort the team put in to get this done. Total shoulder to wheel effort.
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Experience first-hand why 332,965 homeowners give us a perfect score!
Kelly Foote and her team did an excellent job. Things were done quick and we were treated like family. Everything was explained clearly and they helped us feel at ease through this process.
Appreciate all the help and opportunity.
