I recommend using Veterans United. My loan team members Holly, and Eli both excelled at customer service in all aspects which led to a very simplified and stress free process.
I wish I used Veterans United for every home we've purchased. I will highly recommend them to everyone and use them again if I sell/buy in the future.
Veterans United made the home buying process very simple and fast.
The only issues we had was once we moved into the home we found more problems with the home that the Inspector should have easily spotted. Key items seemed to have been missed that would've been helpful to know. I cant remember if VeteransUnited was in charge of hiring this inspector
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
I have nothing but good things to say about my experience with veterans united. They are fast to respond and made me feel confident in my decision to buy. I had a conversation with the realtor we were using and she said working with you guys was a breeze and very refreshing.
Was very easy to get everything done and they were always helpful when i had questions.
Justin and his team were there every step of the way through my home buying experience with exceptional support. Justin and his team were flexible and supportive when my life situation made working with me challenging and complicated. Justin and his team were not only supportive with the loan; but, also showed care and interest in my well being. I am heart and soul appreciative! I can not say enough wonderful things about Justin, his team, and VU! Justin and his team went above and beyond and set the bar for VU 😊
Katie tried to sell me an inferior loan product, and the two customer advocates I spoke to made excuses, failed to deliver in their promises for follow-through, and used delaying my closing as a scare tactic. This company fought so hard to keep me from learning about the better loan on the table that it's hard to believe it wasn't intentional. If I were less persistent, or less financially literate, VU would have happily kept an extra $2K of my life savings.
Response from Veterans United
Hi Anthony,
I’m really sorry to hear about your experience. What you described—feeling misled about loan options, let down by our team, and pressured during closing—is the opposite of what we strive for. Homebuying is stressful enough without wondering if the people helping you are actually on your side, and I hate that we left you feeling that way.
I want my team to dig into this more and get a better understanding of what happened here. If you're willing, please reach out so we can talk through your concerns. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com.
The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but reach out anytime and we’ll get back to you as soon as we can.
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
Randy, Jasin and Ashley were all very helpful (and patient lol) with me throughout this entire process. No delays or hiccups were experienced! I would defiitely recommend them to other veterans that I am acquainted with. Thank you for the quick turn around on this purchase.
Randi and Joe Ward
