Thank you for being so kind and professional. We couldn’t have done any of this without your help. Best experience ever and we greatly appreciate veterans united and their team of professionals for all their hard work and dedication to ensuring a seamless transition.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
I love working with Jared and his team. They make this process so easy!!
Everyone at Veterans United was very professional and helpful with every step of the process!
Nice guy. But gaslighted me regarding the payments… told me total cash to close was $69000. We had put an Ernest deposit of $7000 and I asked him multiple times if that was included and he said yes. Of course the day of closing I was asked to pay the $69000 and that my Ernest didn’t count. So there’s $8000 dollars I had to fork out. Also said we could close on May 1 so that we didn’t have to make the payment till July 1st. But didn’t mention that really it screws me more by paying $3000 dollars up front in just interest. I get thats the “rules” but I had no idea about that till looking at closing docs… like arnt you guys already getting enough money off me for the next 30 years…This experience was supposed to be exciting and easy for veterans and as I sit back now I feel that I got totally bent over Will not use veterans United again
Response from Veterans United
Hey Zachary,
I’m really sorry to hear that your experience left you feeling misled and frustrated—especially at the finish line of such a huge life milestone. Closing day should bring excitement and relief, not surprise costs or confusion over what’s due and why. You asked important questions along the way, and if our answers weren’t clear or ended up being incorrect, that’s on us.
I understand how frustrating it must’ve felt to find out your earnest money wasn’t applied the way you expected, or to learn about the prepaid interest cost only after seeing the final numbers. Even when those things follow industry standards, it’s still our job to walk you through them clearly—and it sounds like we dropped the ball there. That lack of transparency took away from what should’ve been a proud, exciting moment, and I hate that we let you down in that way.
If you're open to it, I’d like my client advocate team to have the chance to review your experience further and share your concerns with our/their leadership. You can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and we’re always here to listen.
Just closed on my home, and I couldn’t be more thankful for Lance and his team at Veterans United. They were solid from day one, always quick to answer questions, super patient, and made the whole process way less stressful than I expected.There were a few bumps along the way, but they never left me hanging. They really took the time to explain everything and made sure I felt comfortable with each step. I always felt like they had my back.Big thanks to the whole crew for helping me get to the finish line. I’d definitely recommend them to anyone buying a home, especially fellow vets. You’ll be in great hands.
We are sincerely grateful to each of these professionals for their expertise, patience, and care. Their efforts made all the difference, and we couldn’t be happier with the experience and the outcome.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
Again I didn't really know what to expect, coming into this. No comparison or previous experience, but there weren't any downsides with the entire team, so the standard set here is extremely high, and I hope others can get to work with this team, and I'd be pleased to continue working with them as I continue with my new home ownership. Thank you all for everything, you've helped me comfortably move to the next phase of my life.
Ready to see for yourself?
Experience first-hand why 333,347 homeowners give us a perfect score!
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
Thank you VETERANS UNITED team for walking the extra mile with me. Your help allowed me to become the owner of a house that I can call home. I encourage you to continue, patiently and lovingly, as you did with me, helping the veteran community achieve their home ownership dream.
From the bottom of my heart, THANK YOU TO ALL OF YOU INVOLVED IN THIS PROCESS!
Sincerely,
Miguel Angel ( Mick) Castrellon
Our team was exceptional! We were first time home buyers and were weary about the overall process. Our team did a wonderful job ensuring we fully understood each milestone in the process and provided sound advice along the way.
Veterans United eas extremely easy to work with since day 1. I would highly recommend them to fellow veterans looking to purchase a home.
