John and his team were very helpful at getting this home and property for me. They are all true Assets to your company.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Veterans United made everything fast and easy.
The whole team was very nice and very helpful made this experience very smooth and nice I couldn't ask for a better team then them and Jennifer made a very enjoyable and laughing experience would highly recommend her to others
Veterans United was 10/10 fantastic to work with! They 100% had our best interest at hand, we are forever grateful. They most certainly felt like family!
If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!
During my home buying process my initial loan officer either ceased to work for the company or was promoted and my loan officer was switched, my initial loan officer had clear and concise communication and would reach out frequently to check up on my homebuying journey. Once officers switched communication was poor (most likely due to increased work load on the guy that was handed my account). Several voice messages and a couple emails were never replied to. Even after reaching out to management communication hardly improved. I'm assuming that my account was forced on another officer and increased work load resulted in communication breaking down. At the end of the day Veterans United got the job done and I have my home but a lot of improvements can be made to communicate in a timely manner.
Response from Veterans United
Hey Douglas,
Thanks for taking the time to share your experience—and congratulations on your new home! I’m really sorry that communication fell off after your loan officer changed. That kind of handoff should feel smooth and seamless, not like you're left chasing down updates or wondering if your messages were seen. You deserved better follow-through, especially during such a big milestone.
It means a lot that you still recognized the work it took to get your loan across the finish line, but I completely understand how frustrating it must’ve been to feel out of the loop along the way. We know how important timely communication is—especially in a process that can already feel overwhelming—and I appreciate you pointing out where we dropped the ball.
If you’re open to it, I’d really like my advocates to take a closer look and share your feedback with our leadership. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, and we’re always happy to listen.
I want to especially recognize Christie Thomason. She was so great to work with. Most of our communication was via email, but she was so quick to respond and her emails always had such a positive vibe. Wish there were alot more Christie's in our industry! Please recognize her for the great service she provides on behalf of Veterans United.
Y'all are a great team!!!!
Thank you so much Amy. You and your team were so helpful.
I left the army in 2009. I wanted to purchase a home but learned that my SSN was reported deceased. After a long battle with the social security department I finally got enough proof that I was really alive. Turns out that they believe that when I was injured in Iraq in 2008 that “someone” reported I was KIA and my mother had even gotten a call from the Red Cross that I had died.
Now that you know the back story, I had to completely rebuild my credit. Veteran United actually help guide me with its credit building teams to rebuild my credit. It did take a little over a year but I got it in range to where I would get qualified for a home loan. Eventually leading to this very moment where I’m a home owner and just spent my first night at my new home! Thank you everyone who helped along the way!
Jimmy, Sarah, and Maja were great to work with. They are always available to answer any questions. They really made my first home buying experience very easy. Thanks and again.
Veterans United Home Loans went above and beyond to make my wife and I dreams come true. I thank them for absolutely everything!
This was my first time buying a home and I came into everything not knowing anything what so ever. Each person on my team explained their roles and what they did and made everything so much easier on me. It took us a while to find our home and everybody was extremely patient with us and exuded professionalism with every interaction.
Nothing more to say. Our dreams became reality and I can not thank my team enough!
