My home buying journey was truly exceptional, thanks to an incredible team that supported me every step of the way. Ben and his VA team made the loan process smooth and tailored to my needs, always being just a phone call away. Vito DeVellis, my realtor, brought a personal touch with his kindness, attention to detail, and constant encouragement—even when we faced setbacks. Joedi from Concierge was an added bonus, providing knowledgeable and timely support that made navigating the process even easier. Each person played a vital role in making this a positive, memorable, and successful experience.
My VU team was great and made the process very simple. Very grateful for all of their assistance
Overall VU was the most streamlined process I have ever used for obtaining a VA mortgage loan. From application to pre-approval took less than 10 minutes, and every step beyond was communicated thoroughly and completely. I allowed VU to drive the process and was never put in a position where I felt like I was missing something. They also sent us a welcome home gift full of things for our kids which they never put down. Overall incredibly pleased with the entire process. Thank you VU!
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
This is the third home buying process I’ve had with Veterans United. Each time, I have gotten prompt responses and friendly service. They really take the stress out of such a major moment. Can’t recommend them enough!
I'm thrilled with the service Veterans United provided me to land my new home! My pup loves the huge, lush backyard and it's so nice to be out of an apartment!!
The trip isn't over as of yet for our family until we make our move soon. But overall, a fantastic team to be with! Everything went smooth as possible and with quick answers to many question I've had. We thank you for helping us with the VA loan process, house hunting, and overall service everyone provided.
I thought that the VA being involved would save me some money but all the team did was nit pick. No care for the lender ot veteran
Overall, I feel sorry for anyone who has to depend or AJ and Sarah and the rest of the team to help with a mortgage.Please review the file and call me at 954 290 6082
Harry Kilgore
Response from Veterans United
Hi Harry,
Thanks for sharing your feedback. I’m really sorry to hear the process has felt frustrating. Buying a home is a big milestone, and it’s completely normal to feel overwhelmed at times — especially with so many moving pieces and financial considerations in play.
I know you’ve been working closely with AJ, Sarah, and the rest of the team, and I’m truly sorry if it hasn’t felt like the support was there when you needed it. That’s not the kind of experience we ever want for anyone, especially not one of our Veterans.
It looks like we’ve tried reaching out and left a message, but if there’s a better time or way to connect, our Client Advocate team would really like the chance to talk things through with you. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, and we’ll keep an eye out for your call.
Great crew----made it seamless-------------------you don't get paid enough !!
David, you and your team were fantastic in facilitating our move. Being new to the area, I was a little unsure on should I use a local financier or go national with Veterans United. I'm happy to say we made the right move going with your group.
From the first time we spoke, we gain confidence in your competence in delivering the best assistence for Louise and I.
You and your team were accessable and knowledgeable. So we felt comfortable going foward with those very important decisions that one must make during the purchasing process.
Thank you David...To you and your team,for we truly greatful.Carl and Louise
We were very happy with everyone and how things went
This was a fantastic experience. The team was knowledgeable and extremely friendly. They were always one step ahead of the process to ensure everything went smoothly.
Thanks Veterans United and especially Eric. This was a breeze because of you and everyone we communicated with.Dave and Andrea Terry
This was very stress-free. You don't even have to leave your home to complete the entire process. The people are very friendly and courteous. I'll never again fret any kind of restructure we may have to go through with them. Kudos to the staff!
