Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
Our team was outstanding and made the process smooth and made sure we understood everything and was great to answer all questions! Thank you so much ! Also thank you for the gift box ! ❤️
Use these folks, you'll have the best experience and your move will go off without a hitch.
I would use veterans united again and recommend them. Landon and Nikki were awesome to work with.
I didn’t have a problem with anyone but with my realtor being so responsive and attentive i wished so were the loan agents. A few questions werent even answered but its okay I can figure it out later. Also the constant reminder that i needed to get home insurance when i told them the reason I was waiting was stressful but we did manage to push through so it worked out. Overall thank you.
Kevin and his team is great at communication. He went on vacation and still checked in and made sure things were on schedule. Would recommend Veterans United to any friends or family that needed a home loan.
Veterans United was extremely helpful throughout the whole process, helping from beginning to end they were right there! First home I bought and I absolutely love it! The process was seem less with veterans United assisting me in the process! Thank you Veterans United!
If we buy another house, we will go through Veterans United again.
Buying a home can be one of the most stressful experiences in life, and we definitely felt the pressure going in—but the VU team completely changed that for us. From start to finish, they made the process feel manageable, even during the most overwhelming moments. Their guidance, patience, and constant communication brought us a level of comfort and confidence we didn’t think was possible. They took the time to explain every step, answered all our questions—no matter how small—and truly cared about our success. On a scale of 1 to 10, a 10 doesn’t even begin to capture the level of care and dedication they gave us. Words can’t fully express how grateful we are for their support in making sure our family got the home we wanted. They turned what should have been a stressful journey into a positive, memorable experience. THANK YOU TO EVERYONE AT VU!!
I can honestly say the veterans United our team assigned to us helped our dreams come true and did it in a way that truly made my family and I as buyers at ease and welcomed. A process that we thought would be long drawn out and somewhat scary was made so seamlessly easy that when we completed everything we both could not believe it. Wonderful team and truly recommend them to friends and family.
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Excellent service and definitely will recommend to friends!
As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!
This team was the total package! Our first time home buying experience couldn’t have been better! No question was too small and no request too big! They worked quickly and I never lost communication with anyone! I talked to our loan officer and Realestate agent almost daily. We were kept up to date every step of the way! I’d recommend everyone to go through Veterans United!
As a disabled veteran embarking on the significant milestone of purchasing my first home, I expected professionalism, support, and integrity—particularly from an organization that markets itself as a veteran-centric lender. Unfortunately, my experience with Veterans United, and specifically with the loan team led by Meghan, was nothing short of traumatic, disheartening, and unacceptably unprofessional.Veterans United proudly proclaims that they are “with you every step of the way.” In truth, they are pressuring you every step of the way—relentlessly and, at times, coercively. Throughout the process, I was pressured seven separate times to move up my closing date for what appeared to be the team’s financial convenience. This wasn’t simply encouragement—it was manipulation, including the use of scare tactics that falsely invoked external economic pressures such as “Trump tariffs” to frighten me into decisions that were not in my best interest.Despite having my interest rate locked on April 1st via the official Rate Lock Disclosure, I was told I could incur additional costs—thousands of dollars—unless I moved faster. These tactics were not only disingenuous but downright unethical. When I rightfully escalated my concerns to the supervising director, he unilaterally changed my closing date without my knowledge or consent—a blatant breach of contract. Only after persistent, repeated demands did this get corrected, not through accountability, but due to my refusal to accept such unethical behavior.Furthermore, Meghan displayed a condescending attitude throughout, seemingly presuming I lacked awareness or intelligence. As an HR Director, I am well-versed in the importance of detail and compliance, and I was appalled by the number of documentation errors I had to identify and request be corrected—in writing, multiple times.The team’s communication style was cold, impersonal, and almost exclusively via email. There were no genuine check-ins to ask how I was managing or if I had any questions—only calls to exert pressure and escalate urgency. They disregarded reasonable timelines, constantly pressing me to complete “To Do” items that were either out of my control or dependent on their own delayed processes (such as the appraisal, which they took 10 business days to conduct after pressing me to schedule it immediately).This experience, which should have been filled with excitement and pride, instead exacerbated my PTSD and contributed to a deep sense of depression. It is unconscionable that a company dedicated to serving veterans would treat one in such a way. Frankly, this team is in dire need of corrective action and training—especially the Director, whose behavior was egregiously unprofessional.What ultimately got me through this process was not the loan team, but my exceptional Realtor, who offered compassion, consistency, and advocacy when Veterans United failed to do so. I am grateful to have had a support system outside of this lender because, otherwise, the emotional and mental toll might have been even more devastating.Veterans United should be ashamed. No veteran should be subjected to such treatment, particularly when seeking the very dream they defended for others—the dream of homeownership. Accountability is not optional; it is overdue.
Response from Veterans United
Hi Kerstin,
Reading your review was heartbreaking. What you described isn’t just disappointing—it’s deeply concerning. You trusted us with one of the biggest moments of your life, and instead of feeling supported, you were left feeling pressured, dismissed, and emotionally drained. That’s not what Veterans United stands for, and I’m truly sorry that your experience was so far from what we promise and what you deserved.
I can’t speak for every step of your journey, but I can say that no veteran should walk away from their homebuying experience feeling manipulated or disrespected. The moments that should have brought pride and excitement instead left you with stress and pain—and I hate that our actions contributed to that. It’s clear your concerns were not heard the first time, and that’s not okay.
I want to make sure this gets the attention it deserves. If you're open to it, please reach out to my team directly so we can better understand what happened and work with our leadership to address this. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but please reach out anytime—we’ll be ready to listen.
Working with everyone at Veteran’s United Home Loans made the entire process simple, fast and stress free. Neil, Deloris, Brandon and Bryan were excellent to work with.
As this was my first time buying a home in was very anxious and stressed but the team was there to answer all my questions and the app with a to do list was very helpful for me to know what all I needed to focus on.
