Katie tried to sell me an inferior loan product, and the two customer advocates I spoke to made excuses, failed to deliver in their promises for follow-through, and used delaying my closing as a scare tactic. This company fought so hard to keep me from learning about the better loan on the table that it's hard to believe it wasn't intentional. If I were less persistent, or less financially literate, VU would have happily kept an extra $2K of my life savings.
Response from Veterans United
Hi Anthony,
I’m really sorry to hear about your experience. What you described—feeling misled about loan options, let down by our team, and pressured during closing—is the opposite of what we strive for. Homebuying is stressful enough without wondering if the people helping you are actually on your side, and I hate that we left you feeling that way.
I want my team to dig into this more and get a better understanding of what happened here. If you're willing, please reach out so we can talk through your concerns. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com.
The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but reach out anytime and we’ll get back to you as soon as we can.
Seriously give everyone there a raise, they were on top of everything every step of the way. I’ve moved tons of time and getting into apartments have been harder and more difficult than this home buying process. They could not have made it any easier or any simpler. 10/10 would recommend, everyone I worked with was amazing.
Overall, it was a great experience! The smoothest home buying experience we've ever had! Thr only comment would be that many of the extra programs they have are not established in smaller towns. We were unable to truly utilize the preferred realtor incentive and some of the concierge services.
We counted on our real estate agent to be truthful and honest with us since we could not physically be there to purchase our home so we bought our home based off of her eyes her opinions, her thoughts, and the pictures and videos. She showed us, and we were totally screwed over big time.
Response from Veterans United
Christopher,
Please know you can reach out to me directly if you’d like to discuss your experience in more detail. We’re here to help support you even after closing, too. I’ve left a voicemail with my contact information and hope to talk with you soon.
All the best,
Dave, Client Advocate
Amy Franklin and Lacey were an absolute pleasure to work with. They always got back to me in a timely manner and had the answers I needed. They deserve a raise! They made my loan experience with Vetrans United effortless and are the reason I stayed and didn't look for a loan elsewhere.
VU made this process so easy and calm. I got exactly what I wanted. Any questions were answered so I wasn’t left floundering or wondering. Everyone responded quickly. I was supported all the way.
Ross is an amazing helpful home loan specialist. We couldn’t of done it without his easy to talk to personality and how he makes sure we understood all of the lingo. Thanks Ross!
Working with the entire team is wasting and put me a ease. Thank you!
Having the online portal to know where I was in every step of the process made it so easy. There were so many special touches too. Great experience
We closed on our dream home, a new build on Friday. A special thanks to Mark, Megan and our Veterans United team. They were responsive to any and all questions. Walked us through the process, and made the stressful moments less stressful. Professional, knowledgeable and sincere. They genuinely seemed to understand our needs, concerns and care about us as home buyers. We definitely would use VU again and highly recommend to others.
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Colin, Kim and their team was extremely helpful and patient with me in dealing with 3 different houses i was working on. It was a wonderful experience for me doing this for the first time. Thank you
The experience of buying a home is scary in and of itself. Adam and his team (Especifically Josh) did above and beyond what I would expect. If it was just a call to ask something not incredibly significant but they gave me 100% attention. If I had to leave a message, the return call was quick and always ALWAYS answered every question. BEST TEAM!!!
