The whole team involved in this process has been incredible!! They were so kind and made us feel so reassured when things didn't go the way we envisioned it. We are so ecstatic with our house and are so grateful that Lance and the team were the ones to help us with it!!
I cannot say enough about how the team worked together to make sure everything went super smooth! I still cannot believe we finally found a house that we can make our new forever home and it was such a smooth process!
Our Veteran’s United team was amazing. They had all the answers to every question. They were super knowledgeable in all aspects of home buying. They were not pushy or overwhelming. They are 100% on the veteran’s side! They want to make this process easy for you and understand the military lifestyle. Would recommend this team and this company to anyone trying to use a VA loan!
Stacy, Brittany and Abby were great! Kept me informed every step of the way and so helpful! I am very grateful for them.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
Great job. I have used y’all multiple times. The only negative was the wire instructions for closing costs were not clear. Other than that, smooth sailing.
Thanks everyone for all the hard work. You guys made the process easy and smooth.
Its worth repeating! Amazing Job! Your professionalism allowed us to walk through the process of buying a new home without stressing or hurrying to get things done. You made us feel important and special. The courtesy displayed was like being with family. Thank you for being there for us and being part of my Military family. Everything went so smooth! My Salute!
Everything was done for me
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Loving the new house! Great neighborhood. Very helpful throughout the process knowing I was in the process of moving states away!
Veterans United was a great when we started looking for a home. In a matter of 2 days we had a fully Team that was very helpful during our home buying process. Great Job!!!!
Outstanding service was provided to me every step of the way, the whole team went the extra mile to make sure everything was in order.Will definitely use and recommend Veterans United again!Thank you all!!!!Steve
Veterans United is the only home mortgage company I’ll work with. I’ve used them on 4 purchases and all were great experiences.
From what I have gather Veterans United is a lot like the VA disability shark companies out there. They will help you get an extra 10% but will take 9% of it.
Throughout the whole process I was told fees and prices would be one thing for it to change and go up every week. Then at the very end days before closing I was told I had to cancel my current insurance policy costing me thousands in rate hikes I wouldn't have been subjected to for months, huge hassle.
I own cropland with my parents, and for 3 weeks I spent explaining what it was, and somehow a company based in rural America has no idea what a crop field was or how it works. 3 weeks I spent writing explanations to be told I didn't provide enough info so I rewrite it just how Rhiannon O'Neil wants it. Then it gets kicked back to rewrite again because there's to much information. In the end I am writing the same information I originally put and this time it works.
Not once during all of this writing and rewriting did Rhiannon O'Neil ever call to discuss any of this on the phone to maybe make understanding easier. I will say this for Dustin if there was something he wasn't sure about he reached out over the phone and asked, and in the end it usually made sense.
Additionally I had to completely redo my insurance for Veterans United. Since I had to cancel my old policy I was subjected to a rate increase that I wouldn't have had to worry about until August. In the end costing me thousands of dollars.
Dustin Prenger and Candace Dutcher, were the only think that kept me from cancelling the whole thing. Even if it meant moving the closing date or the house I was close multiple times. I would be more than happy to speak to there supervisors to help with a promotion or rewards package for them.
Overall I am extremely dissatisfied with Veterans United and will not be recommending them to any veterans or using this service again.
Response from Veterans United
Hi Seth,
I’m really sorry to hear about your experience. It sounds like the process was incredibly frustrating, and I can completely understand why you feel dissatisfied. Buying a home is already a stressful journey, and it’s clear there were moments where we didn’t deliver the level of service or communication you deserved. For that, I’m truly sorry.
I want to thank you for sharing your feedback and for recognizing Dustin and Candace’s efforts. It’s great to hear they were able to provide the support and communication you needed during such a challenging process. I’ll be sure to pass along your kind words to their supervisors—it means a lot to know that their efforts made a difference for you.
I’d also really like to learn more about the challenges you faced, especially regarding the back-and-forth on documentation and the insurance changes. It’s important to us to understand where we fell short so we can improve for future veterans. If you’re open to it, I’d love for you to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but we’re happy to follow up if you reach out after hours.
Thank you again for taking the time to share your experience. Your feedback is incredibly valuable, and I’m sorry we didn’t meet your expectations.
